Return & Refund Policy
Return & Refund Policy
At Drally, we want you to feel confident about every purchase you make. If something isn't right, we're here to make it right.
We offer a 30-day return and refund window from the date of delivery.
Returns
You can request a return within 30 days if:
• The product is unused and in its original condition
• All original packaging, tags, and accessories are intact
• The product is not damaged due to misuse or improper handling
To initiate a return, please reach out to us with your order details. Our team will guide you through the next steps.
Non-Returnable Conditions
Returns may not be accepted if:
• The product shows signs of use or wear
• The item is damaged after delivery due to handling
• Original packaging or components are missing
Refunds
Once we receive and inspect the returned product:
• Approved refunds will be processed to your original payment method
• Refund timelines may vary depending on your payment provider
• You will be notified once your refund has been initiated
Exchanges
If you've received a defective or incorrect product, we will arrange a replacement at no additional cost.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
• Please inform us within 48 hours of delivery
• Share clear images of the product and packaging
• We will prioritise a resolution — replacement or refund
A Note from Us
We believe in informed choices, not impulse decisions. If you're unsure about a product, we encourage you to explore our guides and product information before purchasing.
That said, if something still doesn't work out — we've got you covered.
Need Help?
For any return or refund queries, reach out to us at: drally@forest-lane.com
Submit a Return Query
Fill in the form below and our team will get back to you shortly.